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FTP Tutorial

For domain names ending in
.com, .net, .org, .info, .biz, .ws. and .us, click here.

Jump to the WS_FTP Tutorial for Windows 3.x, 95, or NT.


USING WS_FTP FOR WINDOWS

WS_FTP is a FTP client sofware program made by IPSwitch. This FTP program is very easy to use, which is why we support this program.

If you cannot find help here in solving your problem or connecting to our server, check out IPSwitch's FAQ Website on WS_FTP.


DOWNLOAD WS_FTP

First, you must have a copy of WS_FTP, you can download WS_FTP from the HelpQuest.Com FTP through your web browser by selecting on of the links below.

Go ahead and install WS_FTP on your computer, then open the program. When you open the program, you should see a window appear entitled, "Session Properties".

Now we need to set some of the fields in this window, so that you can connect to the HelpQuest.Com server.

SETTING THE HOST NAME/ADDRESS FIELD

This field tells the software program where to connect. You need to connect to our server in order to upload and download files, among other things.

Set the Host Name/Address to yoursite.com, where "yoursite.com" is your actual domain name.

Here is what the field should look like:
Host Name/Address:  

SETTING THE HOST TYPE FIELD

This field tells the program what kind of protocol and Operating System the webserver is using. You should see that the program defaults to "Automatic Detect"; this entry is correct and should not be changed.

Here is what the field should look like:

 
Host Type:  

SETTING THE USER ID FIELD

This field tells the server what user is trying to log into the server. When you signed up with HelpQuest.Com, you chose or were assigned your login (also referred to as your userid). Enter your userid in this text area.

SETTING THE PASSWORD FIELD

This field tells the server the password for the userid (login) trying to access the server. If the password is incorrect, the server will dispay the message "503 Login incorrect" when you try to connect to the server.

Be sure to put the correct password in this field! We recommend you referring to the e-mail HelpQuest.Com sent you when you signed up for our services. This e-mail contains your login and password.

If you have changed your password, be sure to enter you newest password, since the old passwords will no longer work!

SETTING THE SAVE PWD CHECKBOX

On the right side of the Password field you will see a checkbox labeled "Save Pwd". Make sure to put a checkbox in this checkbox so that WS_FTP will remember your password in future uses.

Make sure that you do not place a check in the "Anonymous" checkbox field. Checking this box will cause you to log into our server with anonymous access, and you will not be able to access you files.
Here is what these fields should look like:

Anonymous
Save Pwd

SETTING OTHER FIELDS

If you see other fields, such as "Account" and/or "Comment", just leave these fields blank. You now are ready to connect to the HelpQuest.Com server!
From the "Session Properties" window that appears when you open WS_FTP, click the "OK" button. Now WS_FTP will attempt to log into your directory on the server.

If you did everything correctly in the
SESSION PROPERTIES section, you will now be logged into your directory.

You should now see to windows, one entitled "Local System" and the other "Remote System". The "Local System" window lists the files and directories on your computer in a given directory. The "Remote System" is your files and directories in your account.

Right after you log into your directory you should see a directory called "public_html" along with various other files. Ignore these files; do not delete or modify them. Now double click on the "public_html" directory located in the "Remote System" window. Do NOT attempt to upload files into this directory when you log in because you will not be able to see them through your browser! You must go into your "public_html" directory in order to upload files so people can see them!

Now you are ready to begin uploading files, downloading files, and setting permissions.
UPLOADING AND DOWNLOADING FILES

Now you can begin to upload and download files once you are in your "public_html" directory. To verify that you are in your public_html directory, the textarea with a white background directory below the "Remote System" should display the following:

Remote System

Before we can upload files to the server we need to make sure that we select the correct settings. Different files require different methods of uploading. For example, images (such as .jpg, .gif .bmp), applet's (.class), MIDIs (.mid, .midi), and executable and zip files (.exe, .zip, .tar, .tgz) all must be uploaded in binary mode. Text files (.txt) and HTML files (.html, .htm. .shtml) must be uploaded in ASCII mode.

Please make sure to check the "Auto" checkbox towards the middle-bottom of your window. It is ok if the Binary or ASCII buttom has a dot in it as long as "Auto" has a checkbox. Here is how it should look:
ASCII     Binary      Auto

Now we can begin uploading files to the server. To upload a file, first you must highlight the file you want upload in the "Local System" window. For example, if you wanted to upload a new index.html page that was located on your C: drive in the directory "website", you would need to type the following in the textbox area on the white background directly below the "Local System" window:
Local System

You can also move recursively down directories by double clicking the arrow in the big window under "Remote System". Eventually, you will get to you C: drive. From you C: drive you just select whatever directory contains the page you want to upload.

Now that we have the file highlighted on our "Local System", let's upload it into our "public_html" directory. There are two simple ways to upload a file:
  • Just double click the highlighted file under the "Local System" window--the file will automatically be copied from your computer into your "public_html" directory on the server in your account. Keep in mind that your copy of the file on you computer will not be moved, just copied.

    OR

  • After the file you want transferred is highlighted, just press the arrow pointing to the "Remote System" window located in the column between the "Local System" and "Remote System" windows. When you press this arrow, the file will automatically be copied into your "public_html" directory.
Congratulations! You have now uploaded (transferred) files from your computer to your account at HelpQuest.Com. Now let's download files.

Downloading files involves the same process as uploading, only we are taking a file from our account and copying it to our hard drive. First we want to highlight the file to be copied on the server, so we would highlight the file under the "Remote System" window.

Now we need to choose where on our computer we want the filed to reside. Use the text area directly below the "Local System" to choose the folder where you want this file to be downloaded.

There are two ways to download a file from the server:
  • Just double click the highlighted file under the "Remote System" window--the file will automatically be copied to your computer from the server. Keep in mind that your copy of the file on you computer will not be moved, just copied.

  • OR

  • After the file you want transferred is highlighted, just press the arrow pointing to the "Local System" window located in the column between the "Local System" and "Remote System" windows. When you press this arrow, the file will automatically be copied to your computer in the directory specified.
WS_FTP allows you to upload and download multiple files and/or directories at once. To select multiple files to upload or download, just hold down on the Shift key while highlighting those files you wish to to be uploaded or downloaded, then proceed with the upload or download.

UPLOADING AND DOWNLOADING DIRECTORIES

Please read through the section on
uploading and downloading files before attempting to upload or download directories.

Unlike uploading or downloading files, you need not worry about specifying a transfer type (ASCII or Binary) when you are transferring directories. Use the same procedures you would use with files: select the directory to upload or download, double-click it or press the arrow key to transfer it.

When you attempt to transfer a directory in WS_FTP, it will prompt you, asking "Do you want to transfer the selected directory structures". Just select "Yes". What this means is that WS_FTP is now going to transfer the directory AND everything inside of it, including directories, files inside those directories, and so on.

WS_FTP also allows you to transfer more than one directory at a time. Just hold down on the Shift key while selecting multiple directories to transfer. Now proceed as normal with the upload or download, and those selected directories will be transferred.

Yes, you can even select a combination of directories and files to transfer. The same procedure rules, just hold down on the Shift key and select those directories and files you want transferred. You can select as many files and directories as you want to transfer.
CREATING DIRECTORIES

WS_FTP makes creating directories a snap! You can create directories from WS_FTP on both your computer and in your account on the server. Most likely you will want to create directories in your account on our server.

Make sure you are in the "public_html" directory of your account. There is no reason to create directories in the root (/home/yourlogin) of your account as these directories will be unavailable to visitors.

On the far right side of the WS_FTP window underneath the "Remote System" window there is a button named "MkDir", which stands for make directory. Go ahead and press this button. Now WS_FTP should prompt you, asking "Enter new remote directory name:" along with a textbox.

Enter the name of the directory you would like created in your account. For example, if you want a new directory named "super" created on yourdomain.com, just type in "super" in this textbox, press "Ok" and it will be created!

You can now access this directory (it is empty) from www.yourdomain.com/super.

Notice that there is also a "MkDir" button option under the "Local System" window. This button does the same thing: it creates a new directory only on your computer, not on your account.

You can create directories within directories as well. For example, go ahead and create a directory named "super", then go into that directory (double click it) once it is created. Now create another directory, then another. You can keep creating directories within directories.

RENAMING FILES AND DIRECTORIES

At some point you will want to rename files and directories from your account. This saves time as you will not have to download the file, rename it, then upload it.

You can only rename one file or directory at a time. You can rename files and directories both on your computer (the "Local System") and within your account (the "Remote System").

First select the file or directory you want renamed. Remember to select a file or directory you just need to put your mouse over the file or directory and click your mouse once.

Now look for the vertical menu bars underneith both the "Remote System" and "Local System" windows. There is a button named "Rename"--press this button to rename the file or directory you want renamed. WS_FTP will then ask you for the new name of the file or directory. After you type in the new name of this file or directory, press "Ok" to complete the renaming of the file or directory.

Note: When renaming files in WS_FTP, remember that WS_FTP does not retain the file extension! For example, if you want to change a file named "about.html" to index.html, you need to type in "index.html". To change a file named "counter.pl" to counter.cgi, you would need to type in "counter.cgi".

DELETING FILES AND DIRECTORIES

At some point you will want to remove files and directories from your account. This process is very easy, and you can even delete multiple files and/or directories at the same time.

Files and directories can be deleted on your computer (the "Local System") and/or on in your account on the server (the "Remote System"). To delete files or directories, first select the file or directory you want deleted by highlighting it.

Now look for the vertical menu bars underneath both the "Remote System" and "Local System" windows. There is a button named "Delete", press this button to delete the file or directory you want deleted. WS_FTP will ask you if you are sure you want to delete the associated file or directory. Pressing "Yes" will complete the deletion of the file or directory.

When you attempt to delete a directory, make sure the directory you are trying to delete is empty. WS_FTP will NOT allow you to delete a directory which contains files or directories.

You can also select multiple files and/or directories to be deleted by holding down on the Shift key while selecting files and directories (that are empty, of course!) to be deleted. Remember you can delete files and directories both on your computer and your account on the server.

VIEWING FILES ON THE SERVER

You can view files within your account on the server without downloading them. However, if you wish to edit these files you must download them, make the changes, then upload the new changes to the server.

To view a file within your account, first highlight the file. Next click on your right mouse key and select "view" from the drop down menu. WS_FTP will then display the selected file using Notepad.

SETTING PERMISSIONS ON FILES AND DIRECTORIES

Setting permissions on files and directories within your account is primarly used for CGI/Perl scripts but can also be used to restrict people from accessing certain directories or files within your account.

You can only select one file or directory at a time to set permissions. Setting permissions only makes sense on the server side ("Remote System") and makes no sense to set permissions on your computer files.

To set the permissions, first select a file or directory by highlighting it. Now click on your right mouse botton and a drop-down menu should appear. Select "chmod (UNIX)" from the menu. WS_FTP will now ask you what permissions (owner, group, world) you would like for this file or directory.
 


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