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Connectivity Support
 

Have you considered HelpQuest.Com's interactive
Support Forums
for answers to frequently asked questions?


What kind of connection does HelpQuest.Com have?

HelpQuest.Com has a DS3 connection one hop off of the Kansas City Internet backbone.

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What backbone does HelpQuest.Com use for its high speed connection?

HelpQuest.Com uses SAVVIS as the company backbone provider.

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What do I do if I am unable to connect to my website?

First, make sure you do have a dial-up connection to the Internet, then try to visit another website besides your website, such as Yahoo!. If you are unable to visit Yahoo!, then the problem is most likely with your Internet Service Provider (ISP).

If you are able to visit other websites but your site on HelpQuest.Com does not load, try to disconnect from your ISP, reconnect and try again. If you still have problems connecting to HelpQuest.Com, please contact support@helpquest.com with the date and time your problem occurred.

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What do I do if I am unable to connect to via File Transfer Protocol?

First, make sure you do have a dial-up connection to the Internet, then try to visit other FTP sites besides HelpQuest.Com. If you are unable to visit any other FTP sites then the problem is most likely with your Internet Service Provider (ISP).

Also make sure your hostname is set to helpquest.com to ensure your FTP client software will connect to our server. See our FTP tutoral for more information.

If you are able to visit other FTP sites but FTP on HelpQuest.Com does not connect, try to disconnect from your ISP, reconnect and try again. If you still have problems connecting to HelpQuest.Com, please contact support@helpquest.com with the date and time your problem occured.

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What do I do if I am unable to connect throuth Telnet?

First, make sure you do have a dial-up connection to the Internet, then try to visit other Telnet hosts besides HelpQuest.Com. If you are unable to visit any other hosts, then the problem is most likely with your Internet Service Provider (ISP).

Also, make sure the hostname is set to helpquest.com to ensure your Telnet software will connect to our server. See our Telnet tutorial for more information.

If you are able to visit other Telnet hosts and HelpQuest.Com does not connect, try to disconnect from your ISP, reconnect and try again. If you still have problems Telneting into HelpQuest.Com, please contact support@helpquest.com with the date and time your problem occurred.

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