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What is a POP3 account and how is it different that just an e-mail address?

With your virtual or sub-domain name one POP3 account will be initially set up. A POP3 account is different that just a normal e-mail address offered by Hotmail or MailExcite because you can send and receive your e-mail through external programs with a POP3 account.

External programs are much easier to use than browser-based e-mail clients because they manage your e-mail, can filter incoming mail, and so on.

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How many POP3 accounts do I get with my virtual or sub-domain name at HelpQuest.Com?

Your account includes 100 POP3 e-mail accounts.

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What external program do you recommend for retrieving my e-mail?

We strongly recommend Eudora Light 3.05 to send and retrieve your e-mail. Eudora Light is a shareware program made by Qualcomm, Inc., and has many of the same functions as other mail clients.

You can download Eudora Light from the HelpQuest.Com FTP site below:


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How do I set up Eudora to retrieve my e-mail?

From any version of Eudora (Light or Pro), select Tools --> Options, then set your Mail Server to mail.yoursite.com and SMTP server to smtp.yoursite.com. Enter your login@yoursite.com or login@yoursite.helpquest.com. Be sure to use your actual domain name rather than "yoursite.com".

Now simply check your e-mail, you will be prompted for your password. Some versions of Eudora allow you to save your password and check your e-mail automatically every so often.

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How do I set up Netscape Navigator or Microsoft Internet Explorer to retrieve my e-mail?

Internet Explorer: View, Internet Options, Programs, Mail (select)
Netscape: Edit, Preferences, Mail

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Can I get more POP3 accounts for my account at HelpQuest.Com?

We allow you to have 100 POP3 e-mail accounts on each account (virtual or sub-domain) you have with us. If you need additional POP3 accounts, you will need to open another account.

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How do I set up my account so anything@mysite.com goes to my_login@mysite.com?

You do not need to do anything to get anything@yoursite.com to forward to your login@yoursite.com. We set this up as a default when you signed up with us. If you wish for certain e-mail addresses, such as sales@mydomain.com to forward somewhere other than login@yoursite.com, you will need to set this up through The Personal Control Panel.

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How do I set up e-mail forwarding on my account at HelpQuest.Com?

By default, anything@yoursite.com (sales@yoursite.com, abcxyz@yoursite.com, 38ck3gh#@yoursite.com) will automatically forward to login@yoursite.com. You need to visit your Personal Control Panel to configure your e-mail forwarding settings.

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Can I have e-mail forwarded from non-HelpQuest.Com e-mail addresses to my account(s) at HelpQuest.Com?

No, this is impossible. You cannot have e-mail forwarded from an e-mail address unless it is a site hosted on HelpQuest.Com. For example, you could not forward your e-mail at America Online to your POP3 account at HelpQuest.Com.

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What is an e-mail list and how do I set one up on my accout?

An e-mail list allows you to send the same message to multiple e-mail addresses in one setting. You just specify one time who you would like on your e-mail address list one time. You can later remove any e-mail addresses from your list. This feature is a part of your Personal Control Panel, which is where you can set up your e-mail list.

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